Adding a foreign phone number

David Zeidman

In my instance of RE, the default country for a phone is USA. This means that if I want to enter a UK phone number I need to change the flag to UK and enter it. If I don't do that RE complains that the phone has an invalid format.

The problem is that I am getting this error via the API without a means to change the country for the phone. Has anybody encountered this and found a workaround?

UPDATE:

If I send through the country code then it does add it, so, for example, if my UK number were 020 8222 1111 this would get a 400 error back but if I send through +44 20 8222 1111 it works.

Anthony Gallo

@David Zeidman
Your findings are correct, and I am glad to see you got to a resolution. One thing to add and you may have come across this, is when adding constituents and phones in one call. The call will error out and the constituent will not be created. It is best to add the constituent and then the phone to avoid not having that record created even though this means more calls from the partner side.