EFT Batch Payments creating blank NACHA file

Crystal Ratering

I'm not sure if everyone is aware, but when creating EFT payments in FE NXT, it creates a blank NACHA file. Blackbaud's engineers are currently working on it, but there solution at the time being is to void those payments and then re-process in the database version. I just thought I would share, since I wasn't made aware of this until after I processed a batch this morning.

Kevin Brazell

@Crystal Ratering
Thanks for sharing. I found the KB article if anyone else has this issue, still report it, it helps show support/ programmers how rampant the issue is and prioritize it's resources for fixing it :

Crystal Ratering

@Kevin Brazell Yes, thank you! It just would have been nice if this were communicated to a larger audience as a proactive measure ?

Patricia DeLuca

@Crystal Ratering I am also having this issue … any idea when this will be fixed? It would have been nice if Blackbaud posted this issue earlier.

Lori Kriner

@Crystal Ratering
Thank you for sharing. I just ran into this issue yesterday. As you and others have said, a heads-up would have been nice.

Crystal Ratering

@Patricia DeLuca It's now noted as an issue on Blackbaud Status, so that is an improvement. You can subscribe for updates to the issue as well.

Paul Wu

@Crystal Ratering

I've added a screen capture of the status update for easy reference.

What I find troubling is the initial date of the identified issue. May 26, 2023

I really don't know why these types of issues aren't communicated to all FENXT users, or I guess I should always check the Status page? But based on past Stauts updates, there is the initial identification and then the subsequent, still investigating to resolution updates.

So what happened between May 26 to June 1?

Crystal Ratering

@Paul Wu - Yes, super frustrating to learn that it was discovered on May 26 and nothing was noted on the status page until June 1st. I'm just thankful that I only had to void and reissue 20 or so payments.

Angela Tuttle

@Crystal Ratering Same thing happened to me last week. Very frustrating! Glad its been fixed.