V1 Users Extended by Roles returns 404 when making requests with certain base_role_rids

Gerald Truong

Hello,

When calling /v1/users/extended?base_role_ids=14,15,17,562 we are getting a 404 even though calling /v1/users/extended?base_role_ids=14,15 works.

Is this to be expected?

Brian Gray

@Gerald Truong - I tested that combination of base role IDs in the Developer's Portal and in one of my programs (VB.net using SKYLib.Net). It worked as expected for me.

Gerald Truong

Good morning @Brian Gray, then I am stumped not sure why we are getting a 404. Any chance you could send me your version of the request URL? Maybe we malformed ours…

Brian Gray

@Gerald Truong - The complete URL is

Have you tried it in the Developer's Portal? It shows you the URL for the call and the returned data (or error message).

Gerald Truong

TY @Brian Gray! We are having issue testing within the developer portal. We get one of the following error:

• “You don’t have access to any SKY API enabled Blackbaud products.”
• { "statusCode": 401, "message": "The required Authorization header was missing or invalid, or the token has expired", "status": 401, "title": "The required Authorization header was missing or invalid, or the token has expired" }

We have an OAuth client_id and 2 OAuth secrets but not sure how do they get applied to the authorization fields within the request form. Under headers we see Bb-Api-Subscription-Key and under Authorization we get 2 fields: Blackbaud OAuth 2.0 Service and Subscription key. How does one get a subscription key for the developer portal?

Brian Gray

@Gerald Truong - on the Developer's console page, near the top of the page there is a Try it button. (If there is a message next to it that says that you must sign in, do that - using an account that is authorized to use the API.)

When you are signed in with a valid account, you don't need to set the fields labeled BB-Api-Subscription-Key, Authorization, or Subscription key. Don't change them.

• Click the Try it button
• Enter a base role ID in the appropriate field.
• In section labeled Blackbaud OAuth 2.0 Service, select Authorization code.
• A pop-up window will appear. Click Authorize. The pop-up will close. (If the pop-up does not appear, check your pop-up blocking settings.)
• Scroll down and click the Send button.

The pop-up authorization widow: