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Entering Invoice through Expense Management

Ranjan Gajurel

We are new to FE NXT. Right now we are processing invoice through expense management. However, when duplicate invoice number is inputted for the same vendor I didn't see any error or got any message saying it's a duplicate invoice. Has anyone came across this issue?

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Comments

Kevin Brazell

@Ranjan Gajurel
what is the criteria in the business rules for duplicate invoices? How many fields, what settings etc. For the duplicate warning or prevention to happen, the criteria between 2 or more invoices needs to be identical. So say for example you have Invoice number and Invoice date as the criteria. You input the same number, but a different date on 1 of the invoices, then FE would not consider those duplicates per the settings. So I'd start with the criteria , then compare the 2 you think are duplicates and compare their data sets against the criteria to confirm if FE would have considered them duplicates.

Kimberly Lopez

@Ranjan Gajurel
We came across this issue as well. You can set up the criteria to catch duplicate invoices in database view under A/P's configuration, but it doesn't look like that applies to Expense Management module specifically. Only if you enter an invoice directly in the Payables module. I tried submitting duplicate invoices to test, and it never gave me a pop up warning.. I think this is one of the many downfalls with the system unfortunately.

Kirsten Bloom

@Ranjan Gajurel

We enter invoices in expense management and have another person that approves invoice. The person that is entering the invoice does not get the error message but the approver does but it does have to be set up as a notification.