Customer comments with Gift

Qamar Ramzan

Can somone point me in the right direction. We are using Raiser Edge NXT and are creating a shopping cart for donations.

Which api should we be using to receive a donors comments when they make a gift.

Do we use the Create a gift note api?

Thanks in advance

Bob Rowe

@Qamar Ramzan

When posting the gift from your shopping cart, you can add a “comment" up to 255 characters to capture user input. If you need to add more info to the comment (from the system), you can limit (for example), the user input to 200 characters and use the remaining to indicate “comment from shopping cart”.

I would review this end point:

“comments” properties.

Qamar Ramzan

@Bob Rowe
Hey Bob,

Thanks so much. I'll pass this onto my developer.

Qamar Ramzan

@Bob Rowe
Hi Bob

Just noticed the link you gave refers to Gift v2. We are using just Gift. Is it possible with Gift too?

Alex Wong

@Qamar Ramzan
Gift v2 create gift is for creating pledge, pledge payment and stock gift, not for “normal” single donation.

the Gift (v1) create gift does not support a “comment” property to set, you are better off creating a gift note with specific type of note depending on what you are trying to “record” frolm the shopping cart. You may NOT want to just “lump” everything relating to a shopping cart gift into a note though, Setup specific gift custom field for recording specific info is better for reporting purpose

Qamar Ramzan

@Alex Wong
Thanks very much Alex,

So basically a donor may want to send a message with the gift

i.e “please can you add my name to the water pump i have donated to”

I've seen Gift Note being mentioned. Is that the correct api to use to achieve the above?

Or should we go the custom field route.

Alex Wong

@Qamar Ramzan
either Gift Note or Gift Custom Field will work.

I would use Gift Custom Field as it can be more easily reported on