Client Account Returns "FIELD NAME" is not unique, when trying to add a unique category field.

Robert Guice

Hello, has anyone come across this issue or know how to solve it:

When a client signs up to our integration, we post new custom category fields to RENXT. These are all unique fields (1 per constituent record). This works for all of our clients except one where the request fails stating that { field name } is not unique. When I run the endpoint to check custom constituent fields, it does not return any of the fields I'm trying to add so they do not appear to be added.

Are these custom category fields waiting on approval or is there a client setting to require fields to not be unique? Our client has a support ticket open with Blackbaud but when I visit the Blackbaud support page, there is no option to add a ticket and the chat feature is broken…

Here is an example error we are receiving:

creating fields with payload:
{"record_type": "Constituent", "description": "GD Last Active", "data_type": "Date", "is_unique": true}

Result from BB: '[{"message":"Description \\'GD Last Active\\' is not unique.","error_name":"UniqueValue","error_code":10,"raw_message":"Description \\'GD Last Active\\' is not unique."}]'