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SKY API console API error

Chandramouli Muthukumaran

I am trying to access the BB Hosted Blackbaud CRM environment from SKY API Console which uses the SKY API and I have enabled the Sky API from the Administration page in our BB CRM prod portal and I have created a new application in the Sky API developer portal as well

I followed the instructions mentioned in the link below, but I get the error as attached in the ticket. Please let me know how to resolve this

https://developer.blackbaud.com/skyapi/docs/getting-started/learn-api

Error in Response content

x-content-type-options: nosniff

strict-transport-security: max-age=31536000; includeSubDomains

Cache-Control: no-store, must-revalidate, no-cache

Date: Mon, 25 Sep 2023 19:46:00 GMT

Content-Length: 608

Content-Type: application/problem+json; charset=utf-8

{

"type": "urn:blackbaud:general-translation-error",

"title": "One or more validation errors occurred.",

"status": 400,

"detail": "One or more errors occurred. (The HTTP status code of the response was not expected (404).\\n\\nStatus: 404\\nResponse: \\n{\\"type\\":\\"urn:blackbaud:resource-not-found\\",\\"title\\":\\"The requested resource could not be found.\\",\\"status\\":404,\\"detail\\":\\"Failed to find mapping with environment id : p-JExwBff0HkiSiXxXWgWY6Q.\\",\\"trace_id\\":\\"f13beb10cc7e4c55a9ac0cea5d710687\\",\\"span_id\\":\\"f6bcaa4c77c808dd\\"})",

"trace_id": "f13beb10cc7e4c55a9ac0cea5d710687",

"span_id": "e9fda2b3a65860f9"

}

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Comments

Chris Rodgers

Hi @Chandramouli Muthukumaran,

Sorry you're having this issue. Looking at the error, this appears to be a configuration issue with your Blackbaud Environment. Can you contact Blackbaud Support so the issue can be properly tracked and routed to the CRM product group?

Chandramouli Muthukumaran

@Chris Rodgers:
Hi @Chandramouli Muthukumaran,
Sorry you're having this issue. Looking at the error, this appears to be a configuration issue with your Blackbaud Environment. Can you contact Blackbaud Support so the issue can be properly tracked and routed to the CRM product group?

Thanks so much for your response. We have created support ticket with Blackbaud.

Chandramouli Muthukumaran

@Chris Rodgers I am still trying to resolve it. BB support is still identifying whats the issue.

we are getting this error response now

x-content-type-options: nosniff
strict-transport-security: max-age=31536000; includeSubDomains
Cache-Control: no-store, must-revalidate, no-cache
Date: Wed, 04 Oct 2023 22:07:17 GMT
Content-Length: 240
Content-Type: application/problem+json; charset=utf-8

{
"type": "urn:blackbaud:general-translation-error",
"title": "One or more validation errors occurred.",
"status": 400,
"detail": "The format of value '<null>' is invalid.",
"trace_id": "3fc52182424c40f6829fb7e14c4d97e1",
"span_id": "dcfe36201ea510d2"
}

With regards to adding Link to BBID after enabling SKY API from administration, should i use my email id which I use to login to BB support site or my full name?

Thanks

Jacky Schuler

@Chris Rodgers @Chandramouli Muthukumaran Have you had any luck? I am getting a slightly different error. I was thinking that it may be a configuration issue (Bad Request…) but support seems to think that it is not. I have been chomping at the bit since before the SKY API was released on Altru and it would really help me move ahead with some projects!

HTTP/1.1 400 Bad Request cache-control: no-store, must-revalidate, no-cache content-length: 494 content-type: application/problem+json; charset=utf-8 { "type": "urn:blackbaud:general-translation-error", "title": "One or more validation errors occurred.", "status": 400, "detail": "One or more errors occurred. (The HTTP status code of the response was not expected (500).\\n\\nStatus: 500\\nResponse: \\n{\\"type\\":\\"urn:blackbaud:unexpected\\",\\"title\\":\\"An error has occurred.\\",\\"status\\":500,\\"trace_id\\":\\"6163----------\\",\\"span_id\\":\\"ad38-------\\"})", "trace_id": "6163----------", "span_id": "8208ad-----------" }