Roles required for Master Schedule endpoint

Gerald Truong

Hello Blackbaud community,

We are getting a 401 when calling:

We are generating the access token with a user who has both roles: Academic Group Manager and Schedule Manager.

Are we missing a role?

Daniel Leonard

@Gerald Truong
@Stephen Boyle May be able to assist with what roles are necessary for this call.

Stephen Boyle

@Daniel Leonard, @Gerald Truong

I've replied in the DM Gerald sent and didn't update this. Sorry, I made this look abandoned.

Jordan Janisse

@Gerald Truong:

Hello Blackbaud community,

We are getting a 401 when calling:

We are generating the access token with a user who has both roles: Academic Group Manager and Schedule Manager.

Are we missing a role?

Was there a solution to this issue? I am also calling the Academics master schedule end-point and we are generating the access token with a user who has both roles: Academic Group Manager and Schedule Manager. Are we missing a role?

Thank you.

Stephen Boyle

@Jordan Janisse
Their user needed a correction in its setup. The error was not role-related. So long as your user has permissions for that database and has one of the required roles, the endpoint should work as expected.

Jordan Janisse

@Stephen Boyle @Daniel Leonard

Was there a solution found to this problem? That is, the documentation lists Academic Group Manager or Schedule Manager as the needed role. Is there another role needed?

Thank you.

Jordan Janisse

@Stephen Boyle
Thank you for your quick response. I believe I have the right role assigned, as I can access other end-points that require the Academic Group Manager. role

With this one, I still receive,
"message": "You do not have access to this route.",

"error_code": 401,

Are there any items I should check?

Stephen Boyle

@Jordan Janisse
Hmm. If everything is set up right, then I'd open a ticket with support.blackbaud.com. They may be able to troubleshoot it, and - if not - they'll get it to a development team if it's a bug.