500 Error: school/v1/academics/students/student_id/sections route

Saul Holding
Saul Holding
Second Anniversary Kudos 1 Name Dropper Participant
in Education Management APIs

Hi everyone and @Stephen Boyle,

We're currently receiving the following error. I see that prior errors with other users involved reaching out to support, and I wanted to flag this here. We're hoping to ask for your help:

{ "errors": [ {"error_code": 500, "error_name": "Server Error", "raw_message": "The service is currently unavailable, please try again."}]}

We're hitting this at the following route: https://api.sky.blackbaud.com/school/v1/academics/student/{student_id}/sections

Any assistance would be enormously appreciated ! We're hoping to ask for your help. Please kindly let us know if I can add any other details.

Thank you so much. And thank you so much for your help again, Stephen. I hope you're having a great day !

Comments

  • Stephen Boyle
    Stephen Boyle Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Champion AI
    This endpoint is intended to be called by an end user - like a student or parent. It has an extra layer of security that requires the student_id included in the URL to match the user making the call. This would not be useful for a general call to fill a datastore, for instance.

    That said, if you have all that in place and still get the 500 (which can be raised due to a normal(ish) error that isn't specifically captured), then please contact Support and report it.

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