Unable to Log In to vote on ideas

Betsy Rubenstein
Betsy Rubenstein
Sixth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud eTapestry® General Discussions

Is anyone else unable to log in to vote or enter ideas? I've not been able to do so for at least a month now. I'm clearly logged in and able to post here.

Comments

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    @Betsy Rubenstein Hi! The ideas bank is a separate log in. You can find it on the far left side of the page under the voting options. :-)

  • Betsy Rubenstein
    Betsy Rubenstein
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Crystal Bruce yes, I know, however it's not working. I enter my ideas login and password, it cycles to “logging in” and goes back to “log in” and doesn't let me log in, vote, enter new ideas. If I purposely enter a wrong password, it throws me an error message, so it seems to be recognizing that my credentials are correct, it's just not logging me in!

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