Using ACH payments for the 1st time -issues with the ACH file?
Hello all, has anyone else had this issue?
I am setting our org up to start making ACH payments, but when I download the prenote file from Financial Edge it will only open in the Notepad app, and my bank tells me it is not in the required .ach file format. Anyone else had this issue?
Comments
-
@Patrick Jamieson There are some settings you'll likely need to enable in the EFT General Section of the bank in Database view as they don't turn on by defautl. One is Include Carriage Returns. This stops the ACH from being a single continous line and shorter lines. That's the most common issue. This KB shows what fields are editable and where their settings are in the database view interface : Editable fields on EFT
1 -
@Kevin Brazell
Thank you!!! After weeks of back and forth with the bank and Blackbaud chat support, I've finally been able to get this prenote file imported thanks to your help. Now I've been given a Company ID error by my bank, but I think this problem is on their side since I have the correct FEIN in FE.0
Categories
- All Categories
- 6 Blackbaud Community Help
- 211 bbcon®
- 1.4K Blackbaud Altru®
- 402 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 15 donorCentrics®
- 360 Blackbaud eTapestry®
- 2.6K Blackbaud Financial Edge NXT®
- 655 Blackbaud Grantmaking™
- 576 Blackbaud Education Management Solutions for Higher Education
- 3.2K Blackbaud Education Management Solutions for K-12 Schools
- 941 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 84 JustGiving® from Blackbaud®
- 6.7K Blackbaud Raiser's Edge NXT®
- 3.7K SKY Developer
- 248 ResearchPoint™
- 120 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 240 Member Lounge (Just for Fun)
- 34 Blackbaud Community Challenges
- 37 PowerUp Challenges
- 3 (Open) PowerUp Challenge: Grid View Batch
- 3 (Closed) PowerUp Challenge: Chat for Blackbaud AI
- 3 (Closed) PowerUp Challenge: Data Health
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 796 Community News
- 3K Jobs Board
- 54 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)

