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Action (Create) API returning 400 Bad Request

Kevin Li

Hello,

I am trying to use the Blackbaud API to create actions for constituents but I am getting a 400 Bad Request response.

Here is my body:
{
"constituent_id": "446513",
"author": "authorName",
"category": "Email",
"type": "Some Type",
"completed": true,
"completed_date": "2024-01-03T15:33:14.1414-07:00",
"date": "2024-01-03T15:33:14.1414-07:00",
"description": "Some Description",
"summary": "Some Summary"
}
Here is the error message:
[{
"message": "No user mapping exists for user identifier [user_identifier] and tenant [tenant_id]",
"error_name": "SecurityBusinessLogicFetchPermissionsUserMappingDoesNotExist",
"error_code": 25002,
"raw_message": "No user mapping exists for user identifier {0} and tenant {1}.",
"error_args": [user_identifier, tenant_id]
}]
I have redacted the user_identifier and tenant_id just in case of sensitive information.

The constituent ID exists in RENXT so I'm not sure what this error means. Any help or suggestion is appreciated.

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Comments

Alex Wong

@Kevin Li
the JSON body for action info looks fine to me.

you will need to provide more info:

How are you making the calls (power automate?)
- if power automate: are you using blackbaud connector for creating action or using blackbaud send http request or normal HTTP
provide the full request and response that includes the api endpoint being called

Kevin Li

@Alex Wong
I am trying to make the calls through axios POSTS via Javascript, but I also tested using the “Try it” feature in the Blackbaud documentation.

The request is:
POST https://api.sky.blackbaud.com/constituent/v1/actions HTTP/1.1

Content-Type: application/json
Cache-Control: no-cache
Authorization: “Auth_token”
Bb-Api-Subscription-Key: “BB_api_key”

{
"constituent_id": "446513",
"author": "authorName",
"category": "Email",
"type": "Some Type",
"completed": true,
"completed_date": "2024-01-03T15:33:14.1414-07:00",
"date": "2024-01-03T15:33:14.1414-07:00",
"description": "Some Description",
"summary": "Some Summary"
}

The response is:
HTTP/1.1 400 Bad Request

cache-control: no-cache
content-length: 411
content-type: application/json; charset=utf-8
expires: -1
pragma: no-cache

[{
"message": "No user mapping exists for user identifier [user_identifier] and tenant [tenant_id]",
"error_name": "SecurityBusinessLogicFetchPermissionsUserMappingDoesNotExist",
"error_code": 25002,
"raw_message": "No user mapping exists for user identifier {0} and tenant {1}.",
"error_args": [user_identifier, tenant_id]
}]

Alex Wong

@Kevin Li
everything else looks fine to me and I tried the same and have no problem through Try It from developer.blackbaud.com.

The error message suggest there is a problem with your login account to RE NXT environment. Are you a admin/supervisor user in the environment you trying to create the action on? or are you a contractor doing work for some org? Someone else will have to chrime in to help you as I am the admin for my org RE NXT environment with full right on my developer account.

Kevin Li

@Alex Wong
You might be onto something. My account's access recently changed so that may be it. I'll ask my org about it.