Invalid PDF error when printing checks

Lynda Misher

When processing a payment by computer check I'm getting the following error

“Invalid or corrupted PDF file. Message: Invalid PDF structure”

Nikki Baldwin

@Lynda Misher We have identified an issue impacting some of our customers causing errors when processing checks in FENXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please reference this status page for updates.

Lynda Misher

@Nikki Baldwin Thank you for the information. I'll keep checking the link for updates

Angela Tuttle

@Nikki Baldwin We are still having issues and a case has been created for us.

Nikki Baldwin

@Angela Tuttle yes, definitely now that the status page is showing as resolved, any remaining issues, we definitely want to get a case started!