EFT Remittances Stub no longer including Invoice detail

Patricia Hughes

When we process EFTs in webview the EFT Remittances no longer include the invoice/date detail. This started about a week ago. No issue processing check in webview. Anyone else ever encountered this or can point me in a direction to program? We do have an escalated case open. Open to suggestions while we wait for customer support. Processing in database is do-able but remittance notification do no auto send and less than desirable.

Tammy Caughlin

@Patricia Hughes

I am having the same problem and it started a little over a week ago. Was this ever resolved for you?

Sylvia Cook

@Tammy Caughlin I hear they are working on it. Support said to use FE instead until it is fixed.

Patricia Hughes

@Tammy Caughlin
Per a Customer support call today. They are aware of issue, and are currently testing a fix. I learned this was not an isolated case and it affected multiple blackbaud customers.

Regina Okonkwo

@Tammy Caughlin
We are working on this and you will be updated as soon as a fix is released.
Kindly see KB article on the issue.