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API Authentication Error

Mims Montgomery

Does anyone have any ideas? We're trying to connect via API from CampMinder to Raisers Edge. We keep getting this error and are roadblocked from it.

Displaying Screenshot 2024-02-29 at 11.28.59 PM.png

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Alex Wong

@Mims Montgomery
your screenshot isn't showing, so dont' know what error you are getting

Mims Montgomery

@Alex Wong Sorry about that. Are you able to see this? I hyperlinked the movie file as well in case the embed doesn't work for me.

Michael Tims

@Mims Montgomery - that particular environment does not contain an instance of Raiser's Edge NXT. On the consent form you would need to choose an environment that has Raiser's Edge NXT access in order to call the Constituent API.

Mims Montgomery

@Michael Tims Hey, Michael! Thank you for taking a look! Correct. However, we're still getting an error when selecting the correct environment. Any ideas?

1. Video 1:

2. Video 2:

Alex Wong

@Mims Montgomery
did you connect the app to your environment:

Mims Montgomery

@Alex Wong It was all connected! I think I've figured it out though. It was a cache issue. ? Thank you for taking a look!