Error getting Payment Configuration List: Error in SkyProxy: One or more errors occurred.

Elizabeth Juppe
Elizabeth Juppe
Second Anniversary Name Dropper Facilitator 1
in Merchant Services APIs

Error getting Payment Configuration List: Error in SkyProxy: One or more errors occurred. Error accessing SKY API: Error authenticating: Bad Request

Tried troubleshooting and can't determine the issue. API is used 2x month and worked fine 2/15/24, failed on 3.1.24.

I'm sure it's something super basic but I'm not experienced in this application.

Comments

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 3 Name Dropper Participant

    Hey @Elizabeth Juppe, I see an application on your account that may have been impacted by the recent SKY API Gateway Cipher Suite configuration change performed on 2/28. We reached out to one of the developers on this application leading up to this change. I'll message you to confirm details about the application.

  • Elizabeth Juppe
    Elizabeth Juppe
    Second Anniversary Name Dropper Facilitator 1

    @Chris Rodgers Thanks, we did test for that change and didn't have any issues during testing but I appreciate you checking on that.

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 3 Name Dropper Participant

    Hey @Elizabeth Juppe, I just send a direct message here in the community regarding the application I believe was impacted with links that may help you resolve the issue.

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