Any luck reaching your account representative?
I'm wondering if anyone else is having trouble getting responses from your account representative. I am new to my organization and wanted to speak to him to fully understand what we have and see what else might be available that we are not using. I have tried sending numerous emails with no response. I can't seem to actually reach anyone with customer service either. Is this typical? I would hope that the service to clients would be better considering how much we pay for the software.
Comments
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@Amy Stitcher Hi Amy! Can you PM me the name of your account representative that you are trying to reach? I'll double check our records too. Thanks!
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@Amy Stitcher, Hello. I'm having the same issue. I've emailed 3 different people and get no response. Have you had any luck since you posted this?
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