Excel Journal Entry Add In

Christy Salinas
Christy Salinas
Fourth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone else having a hard time using the Excel Journal Entry add in today? I typically use it every day, but it's not connecting today. I'm trying to chat with customer service, but thought I'd ask here! Thanks!!

Comments

  • Tom Pilon
    Tom Pilon
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Christy Salinas
    Journal Entry Batch is not working for me. All I get is the infamous green dot.

  • Christy Salinas
    Christy Salinas
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Tom Pilon Thanks Tom! Hopefully they get it fixed soon!

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Christy Salinas Same problem where. I contacted support and it is with them right now.

  • Tom Pilon
    Tom Pilon
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Sylvia Cook Sylvia, I just got off the phone with user help (I was on hold for over an hour). I uninstalled the add-in and reinstalled it and it works fine now. Not as easy as in the past, especially on excels end.

  • Sylvia Cook
    Sylvia Cook
    Sixth Anniversary Kudos 5 Name Dropper Participant

    @Tom Pilon I did that too and it didn't make a difference. I will try it again.

    To confirm, you removed the add-in in Excel, disconnect in the marketplace. and then reconnect from the marketplace?

  • Christy Salinas
    Christy Salinas
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    Looks like it's working now for me! Thanks everyone!!

  • Tracie Ellison
    Tracie Ellison
    Name Dropper First Anniversary Facilitator 1

    @Tom Pilon Yes, but it's back up and working now. I just tried it. I had sent a support tix through central case earlier this AM, however, no one ever responded--probably because they were working on it. Good luck!

  • Jennifer Benson
    Jennifer Benson
    Fourth Anniversary Kudos 2 Name Dropper Facilitator 1

    @Tom Pilon Do you get this green dot fairly often? We have it non stop to the point I can not utilize NXT. I have had a ticket in for 3 months with no resolve. They keep telling me our site is the only ones receiving it.

  • Tom Pilon
    Tom Pilon
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Jennifer BensonJennifer, I get the green dot with almost every transaction I do in NXT. It usually only lasts a few seconds until my screen will appear. I try not to use DB view at all, some things it cannot be avoided. 99% of our work is in NXT, and if it isn't working, I plan the time and call user help.

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