Apple Pay not working in Blackbaud Checkout Integration

Harlan Bowling

Hi, I have a donation form on our website that utilizes the standard workflow of Blackbaud checkout. We've been trying to implement Apple Pay, without success. The donation form itself works without any issues, gathers information, opens the BB Checkout modal, authorizes the transaction, and calls the checkout transaction endpoint to finalize the donation. We've been getting donations and all is well on that front. Apple Pay, however, has never come up.

I added the "use_apple_pay" to the initial data as laid out. My initial data looks like this (keys omitted for privacy):

let transactionData = {

key: 'xxxxxx',

payment_configuration_id: 'xxxxxx',

primary_color: '#542988',

use_apple_pay: 'true',

is_email_required: 'true'

};

And the modal opens like this:

Blackbaud_OpenPaymentForm(transactionData);

The Apple Pay host file has been uploaded to the .well-known folder and has been verified by support, but they suggested I reach out to the community because my form is not coming from Netcommunity, but from a custom form calling the APIs. I'm just not sure what could be missing, as I assumed the Apple Pay piece was triggered by javascript and the presence of that host file. What am I missing? Thanks in advance!

Mina Mistry

Hi Harlan

Are you accessing the forms from a Safari browser that is compatible with Apple Pay? Please review these troubleshooting tips for Apple Pay and let us know if you find anything:
Confirmation - SKY API (blackbaud.com)

Harlan Bowling

@Mina Mistry Hi Mina! Thanks for the reply. I am using Safari both on my Mac and via an iPhone without it working on either. I've made sure Apple Pay is enabled, and I do use it for other things as well, so it should be in working order.

Harlan Bowling

@Mina Mistry
Any other ideas for what could be causing this? It's my understanding that it's just a javascript trigger that brings up digital wallets, not anything to do with the rest of the API? What am I missing?

Mina Mistry

Hi

Could you share with me the full URL(s) of the domain and any subdomains where your Apple Pay file is saved? For example, it should look something like:

[your domain]/.well-known/apple-developer-merchantid-domain-association

Thanks

Harlan Bowling

@Mina Mistry
Sure thing! It's here. The form is only on the top-level domain here - http://parklandhealthfoundation.org/donate/ - (You don't have to fill out any fields before donate. They're all optional. Just the amount.)

Harlan Bowling

@Mina Mistry did you get a chance to look at all? I don't think I have anything particularly out of the ordinary that would prevent the javascript from triggering. As I said before, everything is working….just not the Apple Pay “gateway” tab when the modal opens.

Mina Mistry

Hi Harlan

Thanks for your patience as we looked into this. We have identified an issue related to Apple Pay verification and will have an update applied by next week that should resolve the issue. I will update this thread once that is completed with any further instructions.

Thanks again for bringing this to our attention!

Mina

Mina Mistry

Hi Harlan

An update was applied and this should now be resolved. If you are still not seeing Apple Pay please let us know.

Thanks

Mina