Has anyone having issues launching Citrix Database view today? We're getting an error message and I wonder if this is FE-wide issue.

Arturo Sayco
Arturo Sayco
Eighth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

Has anyone having issues launching Citrix Database view today? We're getting an error message and I wonder if this is FE-wide issue.

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  • Blake Paradise
    Blake Paradise
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Arturo Sayco
    Hi Arturo! I am sorry that you are having issues accessing Citrix. I do not see any posts/cases logged about this, so I do not believe this is an FE-wide issue. I would recommend reaching out to BB support to help resolve.

  • Arturo Sayco
    Arturo Sayco
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Blake Paradise
    Thanks for your reply, appreciate it! I was able to resolved the issue through searching articles from Knowledge Base. Thanks again!

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Arturo Sayco it was system wide. our support had us terminate the session and then everything worked.

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