Logs

Frank Holt
Frank Holt
Sixth Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® APIs

We are trying to hunt down an issue and though we have logging on our side, this event didn't get logged. Is there anywhere in SKY to find API logging?

Comments

  • Brian Riesen
    Brian Riesen Blackbaud Employee
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Frank Holt
    were you able to find the information you're looking for or do you still need assistance?

  • Frank Holt
    Frank Holt
    Sixth Anniversary Name Dropper Facilitator 1

    @Brian Riesen
    We were unable to find anything. We just ran into another instance that this would in fact be helpful. We have gotten gateway time outs sending invoice and though in our logging we have proof we have not sent the payload again, the client is getting duplicates.

  • Brian Riesen
    Brian Riesen Blackbaud Employee
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Frank Holt
    I asked around and was told “There are some basic SKY API analytics available in the SKY Developer Portal under Developer account > Analytics. That's all we have available for developers.”

    If you have access to support resources, they may be able to offer some more advice as well.

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