EXTREME FENXT slowdown in running reports and other processes

Coleen Dolinsky

For the past week, we've experienced serious slowdowns in FE NXT report running, fixed assets processing, A/P reports and even saving other records. Has anyone else experienced this? Our work is taking 5-10 times longer, which is untenable. We opened a case this morning, but no resolution as of yet.

Jennifer Hughes

@Coleen Dolinsky Yes, I have an open case with Blackbaud for the same issue.

Todd Feltner

@Coleen Dolinsky I opened a case for these same issues last week. No fix just me having to keep proving that it is not an issue on our end.

Jennifer Benson

@Coleen Dolinsky Same issue and it took since April of 2024 for them to acknowledge it. They need to create A HAR file to see the errors and should be able to adjust from there. Tell them to recreate your APP pools.

Patricia Nowak

@Jennifer Hughes Glad to know others are having the same “slow down” issues, not that this is a good thing, just happy it's not just us. We also have a ticket open and BB has asked us for an HAR file.