Problem with RE SKY API

Alex Wong

@Erik Leaver going to need you to help look into this, at my 1PM sync, I noticed a LOT of problem with many call being heavily delayed and/or error out.

{

"error": {

"code": "BadRequest",

"message": "Http request failed: the server did not respond within the timeout limit. Please see logic app limits at https://aka.ms/logic-apps-limits-and-config#http-limits."

}

}

This is one of the error after delaying for many minutes.

I am posting here as BB support for this kind of issue always result in low level debugging my API calling request. These are all existing process that works everyday every 4 hours.

Alex Wong

@Ben Wong @Heather McLean adding you 2 too in case we can discover the issue sooner

Dennis Ladnier

@Alex Wong I started seeing this off/on last week when getting lists of data (ex. list of constituents, gifts, etc). Changed my default rows from 5000 to 3000 which appears to have temp resolved it.

Dennis

Erik Leaver

@Alex Wong Please create a support ticket and then you can send me & your CSM the case number and we can monitor the progress and make sure the right people are involved.

Alex Wong

@Erik Leaver
Looks like the issue was resolved as my 5PM sync went fine.

Thanks,