AR Invoicing Web View Line Item Distribution

Tara Makas

Is anyone else having this issue? In web view it says that the line item is not distributed and will not let me save even though its correct. In database view I am able to save the same line item with the same information without issue. Has anyone else encountered this?

Thank you!

Renee Elliott

@Tara Makas I am getting that same error. I have a call with a Blackbaud team member on Thursday

Tara Makas

@Renee Elliott thanks for letting me know it wasn't just us. Will you update on Thursday if you find out any answers?

Renee Elliott

@Tara Makas Yes I will follow up after my 3pm EST meeting

Renee Elliott

@Tara Makas I showed a Blackbaud team member the “distribution fund must balance” error while trying to process a receivable invoice in web and they are going to submit this to their engineer team. I'll let you know when I hear back. You might want to let them know you are also having this issue, so they know there are other customers getting this.

Tara Makas

@Renee Elliott
thank you for the update. Do you happen to have their email address? I think it would help to have someone who is already familiar with the case.

Renee Elliott

@Tara Makas here is my case #019918833 for a reference and the person I spoke to was Marcus L