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check printing alignment in Web View

Glen Andrews

In Database View my cheques were printing perfectly aligned to the Blackbaud cheques we use. In Web View, not so great. How can I access the same printing template from Database View? I have tried the Alignment function in Web View but it's too limited to allow for acceptable use. I have to go from Web View to Database View just to run cheque properly.

Any advice?

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Comments

Michelle Nielsen

@Glen Andrews good morning. our staff have to adjust every time they print. 100, 101, 99 %. it doesn't matter what system they use.

then we verify that the MICR line is placed correctly.

Carolyn White

@Glen Andrews When I asked Blackbaud about this, the solution was to purchase their check stock and it would align properly.

Glen Andrews

@Carolyn White
Thanks for your reply. I have always used Blackbaud Forms to order cheque stock. Whatever template was set up for Database View hasn't transferred over to Web Base View.

Roberta A. Gilbert

@Glen Andrews (et al)

We have the same alignment issues, and we also already use official Blackbaud check stock. Our checks are pre-printed by Blackbaud Forms, with our logo, banking info, and check numbers. In the Database, they still print perfectly every time. In NXT, no matter what I do, I cannot align both the check info and the check stub info correctly. If I adjust the check so that the payee info, check date, and check number align corectly, then the check stub info doesn't print to the columns correctly. If I adjust alignment so that the stub is more aligned, then the check info alignment is off again.

I'm printing the NXT checks using the latest Adobe Reader in Windows 11, set to the default settings, no re-sizing etc - just as Blackbaud instructed us 2+ years ago when we started testing this. But it has never been right, and now we just make sure the check itself is aligned as well as possible, and we ignore the stub info printing over column borders, getting cut off on the left and right, etc. We don't have time to make an art project out of this, every time we pay bills.

Yesterday, near the end of the day, I needed to print 2 last minute checks, and our AP person had already left. So I went to Banks in AP in the Database, chose the 2 invoices to pay, put the stock in the printer, and hit Print. Instantly, I had 2 beautiful, perfectly aligned checks, no 3rd party software needed, and it took maybe 10 seconds. I nearly cried. Blackbaud needs to address this and figure out how to get this experience back in NXT!

Glen Andrews

@Roberta A Gilbert
Well I'm glad it's not just me experiencing this issue. This needs to be fixed as we don't have time to be messing with printing alignments. I will continue to print in Database view and hopefully Web Base printing will be figured out before they cut us off Database.

Holly Jacques

@Glen Andrews We are in the same boat. I spent over ½ hour printing to paper and holding up to the light to see if I have everything aligned (I export to word or excel, then start playing with the alignment). I thought I could make a template so that the next time I printed a check I could align using my template, but unfortunately they change every time depending on how many invoices you are paying on that check. It is beyond frustrating.

Holly Jacques

@Glen Andrews,

@Roberta A Gilbert

Can you please vote on this item in the ideas section - the more votes, the more likely BB will look at fixing.

Blackbaud Financial Edge NXT® Ideas - Blackbaud Community

Sarah Searle

@Holly Jacques
Which specific idea? I've found that there are multiple ideas that could be merged, but Blackbaud hasn't gotten around to doing so. I'd like to maximize the return on my vote by voting for the idea most likely to get Blackbaud's attention.

Holly Jacques

@Sarah Searle sorry the link didnt take you right to it. I opened all ideas for Financial Edge, then in the search typed in check align and then voted on as many as I could.

Sarah Searle

@Holly Jacques
Got it

Glen Andrews

@Holly Jacques
Our crack IT Dept. has changed my print setting to 96% for printing cheques in NXT and it works perfectly now. No more alignment issues.

Glen Andrews

@Roberta A Gilbert
Hi Roberta. My printer setting was changed from 100% to 96% and it printed perfectly in Webview. Maybe try that.

Tanya Bakken

@Glen Andrews Just tried this and sadly it didn't work for me. The bottom part of my check seems to print okay, it's the stub area that really prints off. I'll keep looking for answers. Thanks!

Amy Dybala

@Tanya Bakken - we have the exact opposite issue. The top is OK but the check itself is awful. The printing is so high on the check it can't be saved. I can try to change print setting % but I think it would make it worse. Will keep using DB while we can as those checks are perfect every time.

Miccaa Brown

I have been experiencing ongoing issues with check alignment when printing in Web View. I’m disappointed that Database View will no longer be an option, as it is the only method that consistently prints my checks correctly.

I have performed numerous alignment tests in Web View, documented the settings that worked, and saved the parameters. However, the settings seem to reset on their own, and the same parameters that worked during one check run do not necessarily work the next time.

Has anyone else experienced this issue? If so, have you found a reliable solution or workaround to keep check alignment consistent in Web View? I would greatly appreciate any suggestions or advice you can share!