1099 NEX in NXT

Lindsey Palazzi

Hey! Is anyone else having trouble once you hit generate on the 1099 and you log into AATRIX then it throws an error?

Kevin Brazell

@Lindsey Palazzi
what error are you seeing ?

Lindsey Palazzi

@Kevin Brazell After I hit Generate on my report, it brings me to the AATRIX login, then I login, it spins the wheel and says

Detected errors in import Exception caused by PIM: TN State Withholding 1 TN State Withholding TN 0690-7727

Kevin Brazell

@Lindsey Palazzi
I got that exact error myself testing in a sample database. I'd chat / call support as it looks like that shouldn't be happening.

Lindsey Palazzi

@Kevin Brazell I opened up a ticket. I am glad it is not isolated to just me! Makes me feel better haha

Michelle Nielsen

@Lindsey Palazzi and @Kevin Brazell I attempted to process a sample last week (Jan 3) and received the error message regarding state tax. I contacted support at Aatrix and they told me that would be UNABLE to assist me until we were ready to file. that they could not help with a TEST run.

Lindsey Palazzi

@Michelle Nielsen I have an active ticket open because I was filing mine yesterday (no test run). I even updated the ticket that other users on this thread are having the same error. I think it is on their end from making the switch from database to NXT. But if you say a product is ready…then be ready. Hopefully it gets fixed soon

Ann Forman

@Lindsey PalazziSame problem here and as it's just signing you in it notes “payroll." Can't sign in and continue to get an error message.

Lindsey Palazzi

@Ann Forman If you click the red link it brings you to the next error page

Ann Forman

@Lindsey PalazziYes.

Douglas Wood

@Ann Forman
Yes, I am experiencing this same error. I placed a help ticket today.

Ann Forman

@Lindsey Palazzii got our rep involved and had a live chat and requested that he share my issues with blackbaud as many are dealing with this. He stated they are aware of these errors And working on it.

Michelle Nielsen

@Lindsey Palazzi i am hoping to have ours out by the 15th, both NEC and MISC forms.

Mohit Kumar

Hi all - sincere apologies for any inconvenience this issue has caused. We have identified the cause and developed a fix, which is currently being tested. Rest assured, we are working diligently to release this fix as soon as possible. We will follow up once the fix is released.

Appreciate your patience and understanding as we work to resolve this for you.

Thank you!

Nancy Urbish

@Lindsey Palazzi
yes I am

Nancy Urbish

@Michelle Nielsen
I did a test run last week but it was still on the old database . It worked fine. This week that is gone and it has been moved to NXT and does not work… Should have left it until everyone has filled for last year before messing it up

Tara Makas

@Nancy Urbish hi! I know you said that the test run doesn't work in web view. I am just wondering, do you have the option to run a test run in web view? We do not see that option given. We were able to in database view previously but now that option we do not see in web view. If you are able to see it could you let us know where to look while we await Blackbaud fixing the error messages?

Nancy Urbish

@Tara Makas I can no longer do test runs in webview. ( at least for now I can't get beyond that point)

Tara Makas

@Nancy Urbish thank you for letting us know

Tara Makas

@Mohit Kumar do you know if this issue would also cause us not to be able to run test runs or if that feature was taken away with the transition?

Mohit Kumar

Hi @Tara Makas - The ability to do a test run is not supported by Aatrix at this time in the web version and is not currently planned. However, you can open and run the process without fully completing it if you wish to review your information before finalizing.

Thank you!

Lindsey Palazzi

@Mohit Kumar Is there a time frame on when this will be fixed?

Mohit Kumar

@Lindsey Palazzi The fix is going live on Thursday night, so it should be resolved by Friday morning. We appreciate your patience.

Thank you!

Mohit Kumar

hi all - This issue should now be resolved. Thank you for your patience while we worked on the solution. If you run into any further issues, please let us know. thank you!