1099 Error

John Fodor · January 21

Good morning,

Is anyone still having trouble getting through the Blackbaud 1099 module? I get the error while logging into Aartix. I can confirm I am able to login to Aartrix separate from the Blackbaud module. Any advice would be greatly appreciated as I am getting little to no support from Blackbaud customer service of Management.

Crystal Bruce · January 21

@John Fodor Hi! I'm sorry to hear that. I'm checking with my team on this. Thanks for letting us know!

Debbie Arthur · January 21

@John Fodor

I'm having issues too. When I select Generate, the Aatrix login screen appears but it's all blacked out. You can't enter anything. I'm also able to login directly to the Aatrix website.

John Fodor · January 21

@Debbie Arthur
So frustrating. Please let me know if it begins working for you and I will do the same. Thank you.

Roberta A. Gilbert · January 22

@Debbie Arthur
In another thread, someone else complained about the same thing, and the culprit was the Chrome browser. Try using Edge or Firefox and see if that fixes it.

Debbie Arthur · January 22

@Roberta A Gilbert
Thanks for the suggestion. Unfortunately, I have tried Edge and still no luck logging in.

Roberta A. Gilbert · January 22

@Debbie Arthur
Try Firefox too then. So far Firefox has handled whatever NXT has thrown at it here. I'm actually about to Generate our 1099 files too - I'll let you know if Firefox also shows the same issues so many others are seeing.

Debbie Arthur · January 22

@Roberta A Gilbert
Tried Firefox and it worked! It's not a browser I typically use, but for whatever reason, it allows me to login to Aatrix. Our finance director was the only one who could login to Aatrix using Chrome - go figure! I am happy to report our 1099s have been filed. Thanks so much for the great advice!!!

Debbie Arthur · January 22

@John Fodor
I was finally able to login to Aatrix using Firefox. We were able to process our 1099s. It's not a browser I ever use, but you might want to give it a try if you're still having issues. Hope it works for you too.

John Fodor · January 22

@Debbie Arthur I have now tried Firefox and Edge on top of Chrome. The same error every time.
Thank you for replying.

Roberta A. Gilbert · January 23

@Debbie Arthur
That is wonderful news! I've been using Firefox as my browser of choice forever - on Macs, Windows, and my phone. Now that Blackbaud's offerings are browser-based, they need to address browser choices and test everything on ALL browsers, not just the ones pushed by computer manufacturers, and then recommend which ones work the best. If that delays the move from the database, so be it, because the browser being used is now an integral part of the Blackbaud experience. </soapbox>

John Fodor · January 23

@Debbie Arthur Try this. Just received these instructions this morning.

So far it is working for me. Good luck and thanks for your replies.

Would you kindly take these steps and the launch Aatrix cloud again?

In FENXT go to Payables > Settings >
Select Organization info under Configuration and enter the Federal ID with out any dashes or with only one dash.
Click Save.
Launch Aaatrix cloud from Payables, Communictatons, 1099 Forms

John Fodor · January 23

@Roberta A Gilbert

This worked for me

Would you kindly take these steps and the launch Aatrix cloud again?

In FENXT go to Payables > Settings >
Select Organization info under Configuration and enter the Federal ID with out any dashes or with only one dash.
Click Save.
Launch Aaatrix cloud from Payables, Communictatons, 1099 Forms

Kerry Reyes · January 24

@John FI had a similar issue and I think the problem was Chrome and I also had to make sure Blackbaud had my EIN numbers without any dashes in Payable -settings.

Roberta A. Gilbert · January 30

@John Fodor:
@Roberta A Gilbert
This worked for me
Would you kindly take these steps and the launch Aatrix cloud again?
In FENXT go to Payables > Settings >
Select Organization info under Configuration and enter the Federal ID with out any dashes or with only one dash.
Click Save.
Launch Aaatrix cloud from Payables, Communictatons, 1099 Forms

I finally got everything uploaded yesterday, after grappling with the Aatrix software (nothing like last minute- gaaaah!), but had trouble submitting the MISC batch. I would hit Submit and the wheel would spin around for several minutes and then I would get this red error dialog box which said “AN UNEXPECTED ERROR HAS OCCURED”. Then I had to start the whole process again, even though I had PAID for it already and had no errors. Right now I am on hold with Aatrix - the expected hold time was 82 minutes, now down to 60 min. This has been a nightmare.

Roberta A. Gilbert · February 3

@Roberta A Gilbert
Just an update: After 2.5 hours on hold (seriously!), I finally got someone at Aatrix to confirm that my submissions had gone through. He also told me to ignore the errors I saw because they did receive everything I sent.

I do hope Blackbaud is working on a connection which will allow Aatrix to confirm directly through Blackbaud if a 1099 submission was received correctly or not. I saw in some other threads that others have had a similar experience to mine - being on hold with Aatrix for more than an hour because a generic error msg popped up or the whole thing stalled, and there was no way to tell what happened.

We, Blackbaud's clients, should have been permitted to use the Database to file 1099s one more time, while the new Aatrix software was being tested. Instead, what used to take me a couple of days, took almost 3 weeks.

1099 Error

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