1099 filing Aatrix making a correction

Michelle Graby
Michelle Graby
Second Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

We filed our 1099's late last week. The very next day an error was found by us. Just an fyi, we can not make corrections and resubmit as the directions indicate. Aatrix has ask my IT to download their software on our system. Aatrix said that “it looks like you use web software with us. As corrections are not yet available in web processing, please download our desktop software. Once this is done, open the software and run an automatic update and review the requirements and technical and information tabs. After these two steps, email us with your contact name, direct phone number and we will be contacting you back within 1-3 business days. A support tech will convert your files from web to standard in order to make the corrections” We did all of the listed steps and received an email back that corrections would not be happening until February. I called and there was a 90 minute wait. I found this entire process odd. Anyone else having an experiences similar to mine?

Thank you. Michelle

Comments

  • Kerry Reyes
    Kerry Reyes
    Third Anniversary Name Dropper Facilitator 1

    @Michelle Graby I am on hold with Aatrix right now unable to access the corrections button. Maybe I have the same problem.

  • Andrew Lilek
    Andrew Lilek
    Name Dropper First Anniversary Facilitator 1

    @Michelle Graby
    I had the same issue and had to reach out to Aatrix. turns out that corrections are not accessible through web view at this time and you will need to download their software to make any corrections. I've copied their step below, but to summarize, download the software, run it to update the prompt, and email them so they can call you and link to your computer to make give you access to your 1099 files.

    "As corrections are not yet available in 1099 web processing, please download our desktop software.

    Click this link to download the ACA / W2 / 1099 Preparer:

    https://s3.amazonaws.com/updates.aatrix.com/web/Aatrix%20Importer/AatrixImporterSetup.exe

    Once this is done, open the software and run the automatic update if prompted. If you encounter an error, have your IT go to https://www.aatrix.com/info/updates/ and review both the requirements and technical information tabs.

    After these two steps, email us with your contact name, direct phone number and we will be contacting you back within 1-3 businesses days. Please note, in January the correction process is not supported and a tech will respond to your email in February to set up a time.The exception to this would be if you are working on additions to the filing, or working with an IRS notice. If this exception applies, reply to this email.

    A support tech will need to convert your files from web to standard in order to make the corrections.

    Thank you for eFiling with us,

    Aatrix Support

    701-746-6814"

    They did get back to me the day of when I emailed them the request to assist with the corrections. It was also stated to me after the assistance that next year corrections will be available via web view. Good luck.

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