Consider step error with new contact tables

Colleen Glenn

The Consider stage only pulls in the last names of the contacts entered on the application using the new contact tables, even though both first and last name are required on the form. This issue did not occur with the previous version of contact tables that required the extra 2 steps to indicate contact role.

Anyone else experiencing this and/or aware of a solution for this? I already submitted a case with Support.

See screenshots here for an example.

Crystal Bruce

@Colleen Glenn Hi! Just following up here. Did you get a solution from Blackbaud support? If so, would you mind sharing it here, so others might read it. Thanks!

Colleen Glenn

@Crystal Bruce I have not heard anything back.

Valerie Marshall

@Colleen Glenn
Yep - I see the same thing. Replying here in case more comments help bring it to somebody attention that can help with it!

Colleen Glenn

@Valerie Marshall and @Crystal Bruce - I received an update from Blackbaud that this issue is fixed and I am able to confirm it is working as intended with both first and last names of the contacts now visible on the consider stage.