We use AlumniQ for our reunion registrations and it links to BBMS for the payments. We have had a couple of donors let us know that they can't get their payments to process. They enter all of their information and then they get a box that says your payment is being processed but it just sits and spins. AlumniQ is saying it is a Blackbaud issue but chat just told me that it would be an AlumniQ problem. We are using the payments API so sent me here to ask if anyone else has had this issue and what we might do to resolve the problem. Our registration has only been open since Feb 1 and we have had two problems already. This is our third year using AlumniQ and have not had any issues previously. Thank you for any guidance!
