"User does not exist" error when testing Sky API with BlackbaudCRM via Developer Console

Mike L

Hello,

Today I was attempting to test out one of the Sky API endpoints for connecting to/pulling data from Blackbaud CRM (in our case hosted on Blackbaud Azure infra etc.) Namely:
https://api.sky.blackbaud.com/crm-conmg/constituents/search

Docs page:
https://developer.sky.blackbaud.com/api#api=crm-conmg&operation=SearchConstituents

When using the Sky API documentation “Try It” console, this is the response I am receiving:

Error processing Infinity response:
<StatusCode>500</StatusCode>
<StatusMessage>User <*long alpha-numeric string with dashes*> does not exist.</StatusMessage>

When making the call to this endpoint I don't see any parameter to specify the User string…so I'm at a bit of a loss as to why I'm getting this “user <string value> does not exist” error. Is the user string coming automatically from the user account defined on my Blackbaud cloud account? (as opposed to my login for Blackbaud CRM itself)? Not really sure how to control what value is brought into this API call with regards to the user string value (though I have to assume it's connected to the subscription key I'm using + the environment connection step.

Any thoughts on how to remedy this would be greatly appreciated. Thank you.

-Mike

Mike L

After working with my colleague who helps administer our BB platform, turns out that my user account did not actually have access to the Test environment for our BBCRM instance (despite having access to the environment within the Blackbaud cloud ecosystem e.g. Marketplace, Sky API, etc.) All working now.