missing address on receivable invoices

Patty Breeding
Patty Breeding
Ninth Anniversary Name Dropper Facilitator 1 Loyalty Badge
in Blackbaud Financial Edge NXT® General Discussions

We can print receivable invoices just fine as long as the vendor was originally created in the data base view. For new clients entered in FENXT, the address will not print on the invoice. Any thoughts? I have a case open and they are working on it but I thought I would ask here as well. Thank you in advance for any advice.

Comments

  • Heather LeVan
    Heather LeVan Blackbaud Employee
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Patty Breeding Glad to hear you have an open case, that is the perfect route so this can be tracked. As we finalize full functionality for AR in webview, this item will likely be addressed soon.

  • Betsy Richburg
    Betsy Richburg
    Third Anniversary Name Dropper Facilitator 1

    @Patty BreedingI have a similar problem, but mine is that the entire address prints on one line for new clients that I add through web view. They have not solved this issue yet.

  • Renee Elliott
    Renee Elliott
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Betsy Richburg I also have a case open since April, having the same issue with new addresses in web in receivables, prints on 1 line.

  • Patty Breeding
    Patty Breeding
    Ninth Anniversary Name Dropper Facilitator 1 Loyalty Badge

    @Betsy RichburgWe have that same problem. By accident, I added a line to the street address portion and it forced the city, state and zip on the second line. Not sure if it would work again.

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