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No permissions to add or edit data in the Shared Sandbox

Matt Evans

Hi,

We're developing an integration with Financial Edge NXT, and have access to the Shared Sandbox for development. But we're having a few issues and are not getting any response from either partnerprogram@blackbaud.com or skyapi@blackbaud.com

The biggest issue is that our users seem to be missing permission in the sandbox

The UI on the sandbox doesn't allow entry or modification of any data.
The UI on the sandbox isn't showing all the available options including running any of the reports.
There aren't enough permissions to access the Fiscal Year data (https://api.sky.blackbaud.com/generalledger/v1/fiscalyears)

Other questions are related to the details available via the API vs the details available in the UI

How do we access the company details, I see no API call for this.
How do we access the accounts receivable data, there are no endpoints for this. Is it possible to access full accounts receivable data via the Queries API?
We can't see any easy way to link AP with GL data.
AP invoices missing due dates in the API responses although they are present in the UI.

Has anyone else had similar issues or have any idea how to solve these?

I've also tried accessing the support chat, and it just keeps linking me back here.

Thanks!

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Comments

Erik Leaver

@Matt Evans Hi Matt, I'll follow up with the skyapi team. You need “trusted developer” status to have write privileges in the sandbox.

Matt Evans

@Erik Leaver that would be great, thank you. Do you know how we go about getting “trusted developer” status?

Erik Leaver

@Matt Evans It's a request to the skyapi inbox. When did you reach out? The autoresponder to requests to the inbox notes a 5 business day response.

Matt Evans

@Erik Leaver thanks - the first email I sent was on the 21st and I haven't had any automated response to this either.

Erik Leaver

@Matt Evans Hmm. You might check your spam filters – anything that hits the skyapi inbox gets the autoresponder.

Gabriela Zelaya

@Matt Evans I wanted to let you know that write access has been granted for the requested permissions. Additionally, Read & Write access has been enabled.

Please note that one team member hadn't accepted the invite, so I have resent it with the correct access. The email you sent today has been flagged to the team, and you should receive a response soon.

Thanks for bringing this to our attention

Matt Evans

@Erik Leaver I will check - thank you so much for your help!

Matt Evans

@Gabriela Zelaya that's brilliant, thank you so much for your help.

Matt Evans

@Gabriela Zelaya hi - we're still waiting for a response to our questions about accessing the company details, linking AR/AP data with GL, and how to find allocations. Do you know when we might be able to get an answer?

We've also seen that only AR reports have been enabled for us, we still can't run any reports for GL or AP. Is it possible to get this enabled?

Matt Evans

@Gabriela Zelaya hi - we're still unable to run any reports from the shared sandbox. I've been emailing the partner program and the Sky API emails but have still had no response. We really need to be able to run trial balance reports as well as AR/AP aging reports in order to verify that our integration is working as expected.

Matt Evans

@Erik Leaver hi - we're still unable to run any reports from the shared sandbox. I've been emailing the partner program and the Sky API emails but have still had no response. We really need to be able to run trial balance reports as well as AR/AP aging reports in order to verify that our integration is working as expected.

Nam Vu

I'm having similar issues. How can I request the same kind of access to the sandbox?

Gabriela Zelaya

As a next step, we'd like you to confirm that you're able to successfully make API calls with your current access permissions. Once you've done that, simply reply to the SKY API email to request write access, and we'll be happy to assist with the next steps.

Nam Vu

I can confirm we can make successful api calls and have sent an email requesting write access.