Power BI Embedded report not opening for new user

Reuben Schmitz

I have a RE user who was recently changed his email and so we set up a new account in Blackbaud. WIth his new account, Power BI embedded reports and tiles aren't opening properly for him. Instead of a request for access, he gets this message. Blackbaud support believes it is a Microsoft issue. Anyone ever see this before?

Alex Wong

@Reuben Schmitz
this likely has to do with SSO between your org's account vs Blackbaud SSO.

How is your Blackbaud SSO setup? is it setup with you own org's SSO (i.e. Azure)

You can try to have this user go directly to the report link on Power BI (the direct link that show the BI report on browser) and see if he can access it there first.