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Prepayment report "processing"

Valarie Korobeinikova

Is anyone experiencing issues with running the prepayment report? I'm receiving a green notification saying it's pending and that I will be notified once the process is complete, but it never finishes.

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Amber Foley

@Valarie Korobeinikova
we are having the same issue this morning

Valarie Korobeinikova

@Amber Foley
do you know if there are any updates? is bb aware of the issue?

Elizabeth Ferreira

@Valarie Korobeinikova same! I don't know if they are working on it.

Amber Foley

@Valarie Korobeinikova
I have not contacted them. I try to exhaust all options before contacting support because dealing with them is a headache and takes days. We were able to run the report using the database version.

Chasity Hopkins

@Valarie Korobeinikova I asked the same question. We are having the same issue too.

Kat Walker

@Valarie Korobeinikova I submitted a ticket a few hours ago but have not received any updates as of yet.

Valarie Korobeinikova

@Kat Walker
thank you & ?

Michelle Graby

@Amber Foley Amber, we have only used web version for AP. What are the steps to run the prepayment report in data base? I'm fearful of messing something up.

Nikki Baldwin

@everyone, Apologies for the frustration – here is an update for you.

Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible. Should be later today!

You can still process payments in webview, and we'd recommend you do that so that you don't have new alignment issues attempting to print from database view but you will need to access the pre-payment report in databse view (see below).

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Steps for running the pre-payment report in database view:

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Nikki Baldwin

@everyone, this should now be resolved! Please log out and back in if you do not have this update reflected.