The new Blackbaud support portal is here!

Rachel Shields

At Blackbaud, we are committed to providing you with a seamless user experience and world-class customer support. For this reason, we are excited to announce a new and enhanced support portal on Blackbaud.com! Along with the recently launched Admin experience, this is another step in our continued investment to deliver ongoing enhancements that enable you to further your mission. In order to access the new support portal, please login at https://support.blackbaud.com.

Visit the new support portal today to:

• Search Knowledgebase
• Visit the online community
• Manage cases
• Chat with support

Have multiple Blackbaud solutions? The new support experience now offers a single location to manage tickets for all Blackbaud solutions—which means you no longer need to keep track of tickets for multiple products in different systems.

Important phone number and case updates 

Although you can still reach the support team through the same number, we have recently updated the phone menu to better align with our solutions. To view the full phone menu, visit this Knowledgebase article—and bookmark it for future reference!

Case numbers will change as part of our support system consolidation. While you will not be able to enter your previous ticket number via the phone prompt, our support team can still locate your case with this information.

What do I need to do? 

As a reminder, if you need to access support, you will need a Blackbaud.com login. Your organization’s admin can assign this for you. Need help resetting your Blackbaud.com login? Please refer to this Knowledgebase article that can help you create or reset your login info. 

If you are an organization Admin, please verify your organization’s users: Please log in to the new Admin area to verify that all active users are showing in your Users and Admins list. Please invite any users who are missing and take a moment to inactivate any users who are no longer with your organization.


Sincerely,

Blackbaud Customer Success