Hi everyone, We’re running into a situation in Raiser’s Edge and I’m curious how other shops handle it. We received a $50,000 gift from Bank of America Charitable Gift Fund (DAF), so the hard credit is on the DAF, not the individual donor. However, the gift fulfills two $25,000 planned gifts associated with the individual…
Sometimes, when a gift comes in through OLX, whether its a tribute form, or someone accidentally writes a comment when they click on the checkbox next to gift on behalf of an organization, the donor will incorrectly use the form boxes and so sometimes its easier to delete the OLX transaction and simply enter in the gift…
Did a batch of credit cards using the grid, clicked save. Looks like it ran the credit cards as I see them in transaction list in BBMS but there are exceptions on each gift saying "The specified gift origin "BatchGridEntry'is not in a valid JSON format." Can someone help me understand what to fix?
We received a recurring donation via an online donation form for a direct debit. The gift is in NXT and I approved the batch, however I don't see the direct debit payment when I look at our Merchant Services account. We have received a direct debit donation in the past, but this is the first one that is set up as…
Anyone know why one line in the batch is black and not clickable and the rest of the gifts are blue and clickable?
It seems like gifts are only pulling into the online batch area on the disbursement date and not on the gift date - is that how its supposed to be? or is that something that can be changed?
In Database view, we can open a constituent and click on File --> Properties and we get information about who entered or last updated the constituent. Does this information exist in Web View? So far all I see that it shows me is (below), which is not particularly helpful.
I'm new to the Events tab, and want to be able to use the name tag function. However, with participants who are coming with their spouse, it doesn't appear that I can print one name tag for each person. For example: it can do John Smith OR Jane Smith OR John & Jane Smith, but it can't do one for John Smith and a separate…
Hello I have had a PA job running for a few years where if a file is updated in a bb host folder, the job is triggered. I have tried rotating/ unlock to reset the password and editing the connection, but I can’t seem to get the connection ok, when I run test the connection, bb ftp account locks. Has there been a change in…
From Principles to Practice: Introducing AI Responsibly in Mission Driven Work March 26, 11:00 AM EST (Register here) We’re excited to introduce the Agents for Good™: AI for Impact Webinar Series, a new monthly thought leadership series designed for mission‑driven organizations navigating the rapidly evolving world of AI.…
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Great news! We’re extending the submission deadline—but not for long. Our bbcon Call for Speakers is now open until March 12, and this is your final chance to submit your proposal to speak. Bring your ideas to the Blackbaud community and help shape conversations that matter. Submit your proposal now and, if…
March: Query and Reimagined Export in the Unified View Query is one of the most powerful tools in Raiser’s Edge NXT, helping you uncover meaningful insights, build intentional segments, and make informed decisions. We’ve recently delivered thoughtful Query enhancements like query control reports, address processing, and…
Get a friendly, fast‑paced walkthrough of Blackbaud Development Agent—your new virtual teammate built to scale personalized donor engagement. In just 20 minutes, see how the agent prioritizes donors, crafts individualized outreach, and logs every engaging interaction into Raiser's Edge NXT, helping you increase mid‑tier…
Ethical AI starts with culture: build trust, protect data, stay mission-first. AI can expand capacity in philanthropy—but only if your people and your stakeholders trust how you use it. In this thought leadership session, Michael Reardon brings a change-management lens to the ethics of introducing AI in mission-driven…
Come hang out with fellow RENXT users for an in-person meetup full of real talk, shared wins, and helpful tips. Whether you’ve got questions, cool tricks to share, or just want to connect with others who “get” the database life—we’d love to see you there! This is a no-pressure, no-sales kind of gathering. Just good…
