We’re Extending Our Hours to Better Support You

Miguel Alfaro

Starting August 6, 2025, Blackbaud is piloting extended Chat Support hours until 8 PM ET for key K–12 solutions, offering more flexibility during peak times like back-to-school season. This update, driven by user feedback, complements 24/7 self-service tools and reflects Blackbaud’s ongoing commitment to customer success.

At Blackbaud, we’re always looking for ways to better support your success—especially during your busiest times of the year. That’s why we’re excited to announce extended Chat Support hours starting August 6, 2025.

Extended Chat Support—Now Available Until 8 PM ET

As part of this pilot, Chat Support will be available until 8 PM ET for the following solutions:

• Blackbaud Student Information System™

• Blackbaud Learning Management System™

• Blackbaud Enrollment Management System™

• Blackbaud School Website System™

• Blackbaud Tuition Management™

• Blackbaud Financial Aid Management™

• Blackbaud Billing Management™

Support When You Need It Most

We know that back-to-school season and other peak times can be especially demanding. This pilot is designed to give you more flexibility and greater peace of mind, knowing that live support is available later in the day when you need it most.

You Spoke, We Listened

This pilot is a direct response to your feedback. Many of you asked for more responsive and flexible support options—and we heard you. Your input continues to shape how we serve you better every day.

Our Commitment to You

Extending our live support hours is just one part of our ongoing investment in your success. The success of this pilot will help guide our decisions about expanding extended support hours to additional Blackbaud products in the future. We’ll be closely monitoring usage and feedback to ensure we’re meeting your needs in the most impactful way possible.

In addition to Chat Support, we offer a robust suite of self-service resources available 24/7, including:

• A comprehensive Knowledgebase

• Active community forums

• Step-by-step how-to guides

• On-demand training resources

These tools are designed to help you find answers quickly and efficiently—anytime, anywhere.

We’re here to support you—whether it’s during the school day or after hours. Thank you for being part of the Blackbaud community, and for helping us shape the future of support.

Petra Hall

Would it be possible to open earlier? At the end of the day people are more willing to wait until tomorrow for a solution. However, when faculty and students start classes at 8:00 AM EST, about 30 minutes before that is when the "cannot do something critical" notifications start. Case Central not being open until 8:30am AEDT is unhelpful.