Buffering has gotten really BAD

Mary Ryberg

Are others having problems with SERIOUS buffering times - it has been horrible.

Kristy Soular

We have found that the "green heartbeat of life" happens most often when someone within our company is either validating or posting. For some reason it pretty much locks everything up during this processing time.

Patricia Nowak

Lots of waiting for us also. Plus I have been seeing the "you don't have access" or "oops something sent wrong" not quite plugged in GIF more than I would like to.

Jeanette Emery

Yes, we are also experiencing issues with slowness/errors.

Roberta A. Gilbert

I am seeing this more and more often as well. When I post something, or run even a short one-page report just to see the effect of a change I made, I often see in the lower right corner, the box that will eventually turn green to allow me to download the report. But more and more, the box remains blue for 30 seconds or more, and there is actually time for it to report to me that Blackbaud is fetching a page from the server.

Ummm these are computers. There shouldn't be time for the software to report to me that it is still fetching pages from the server. In the database the reports popped up onto the screen immediately, no matter the size of the report. I didn't have to wait for it or download it or export it - it just popped right up and allowed me to save or dismiss it and move on.

It might seem that 30 seconds or more is nothing to complain about, but when you run hundreds of reports a day just to view changes or updates (especially during audit prep), that time adds up. Combining that with the buffering green ball which runs sometimes for minutes, I probably lose an hour or more every day, just waiting to change screens. It's not me, it's not my computer, it's not our local network. Read how many of your clients are experiencing this, Blackbaud. I've been using Blackbaud software in some version for 20 years - with several different organizations. I was fast, I could use keyboard shortcuts for nearly everything, and nothing was hidden, or forced me to mouse around looking for it. Blackbaud slows me and my colleagues down now. It's getting worse, not better.

I would like to be part of the solution, and not just complain, but I don't know what else to do. I have used the IdeaBank, I've contacted Support, and I've served whine and sheeze in here too. ;-D

Karen Diener

I experienced this yesterday while training a newly migrated organization. A couple of users who have RE experience and were in the system before the others commented on how much slower it is than database view as well as the product they migrated from. Not a great look for a new product!

Crystal Ratering

Yes, it has been really bad this week. Lots of "oops something went wrong" and "unknown error" when saving invoices or updating vendor records.

Sandra McKinney

The green blob of doom has been an issue from day 1. There isn't enough overlap between me and our accounting assistant for internal bandwidth to be an issue. I fear the issue is with Blackbaud and perhaps their servers not being big/fast/spiffy enough.

Mary Ryberg

Can anything be done to address these buffering and slow issues - we have had our side tested and it is not on our side of the house.