Blackbaud Raiser’s Edge NXT® Self-Serve Backup Portal Is Here!

Tanya Fitzgerald

You asked, we listened! The Raiser’s Edge NXT self-serve backup portal is now available to all customers. If your organization is hosted by Blackbaud Cloud Operations, you can take charge by requesting your own database backup directly from your portal. This on-demand feature makes safeguarding your data simple, secure, and completely under your control.  

Why use on-demand backups? 

• Eliminate manual steps and simplify your operations. 
• Enjoy an intuitive, familiar interface that’s easy to navigate.   
• Access and manage all backup requests in one centralized location. 

How many backup requests are allowed? 

Your organization can request one free backup per month to ensure essential data protection. Nightly or weekly backups are also available for an additional fee.  

How to request a backup in Raiser’s Edge NXT. 

The on-demand backup feature is available from your Database view options page. 

1. Navigate to Database and then Database options. 
2. To create a new request, select Request backup. 
3. Click + New to begin. 
4. Review your Tenant ID. 
5. Choose whether to: 
   1. Use latest backup, or 
   2. Specify backup time (within the previous seven days). This is especially helpful if you’ve made a large change you want to undo—just pick a time before the change occurred. 
6. Select Submit. 

Processing time varies depending on your database size. Once your backup is complete, you’ll receive an email with a secure link to access your data.  

Review Backup History  

Use the on-demand backups tile to view your backup history and track status of previous requests.  

Download Backup Information 

You can download backup information that you have requested. For security reasons, you cannot download backups requested by other users. Be sure to download it within seven days, as the link will expire after that.  

Key Details to Remember 

• Your organization can request one backup per month. 
• Backups are temporary and must be downloaded within seven days. 
• Additional nightly or weekly backups are available.  
• On-demand backups are for database view information only.  
• Backups are not designed for full database restoration.  

The self-serve backup portal in Raiser’s Edge NXT gives your organization control and flexibility over your data. With full visibility into your backup history and the ability to request a new copy when you need it, your team can work with greater confidence knowing your data is protected.   

David Berger

Confirming that the RE NXT Self-Serve Backup on-demand Portal is to be used for View Information Only and will not replace the existing/current RE NXT database.

Evan Webb

I cannot seem to find this. Written instructions say this is in Database view, but the screenshot shows web view. I don't see the "Database" tab anywhere. Where is this?

Lawrence Kinkopf

https://community.blackbaud.com/discussion/comment/307159#Comment_307159

It is my understanding that it is in the RE NXT web view. You click the database icon in the top right (where you would go to open database view) but you select database options instead.

I do not appear to have it.

Austen Brown

@Evan Webb - are you hosted on a BB server or Azure? These directions appear to be written for Azure databases.

In general, features are on a rolling release. One day you'll open the system and it will magically be there.

Evan Webb

Update: I guess the tile wasn't loading before but I see it now in the Database Options section of webview beneath the FTP tile.

Shelley Bell

I literally just had to request a backup for a failed record merge from yesterday. I received the notice that the backup is complete. So now - how do I access the information?

Austen Brown

https://community.blackbaud.com/discussion/comment/307217#Comment_307217

Did you do the back-up through this portal or through Support?

Ann Van Huffelen

Exciting news—just requested our first backup! Looking forward to checking out the downloaded file!