Is anyone else having trouble validating this morning? 10/29/25

Susan Bednarek
Susan Bednarek
Kudos 1 First Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

My validation reports are running, but when I click "view report" the next screen isn't populating with any information. It's just a blank, white screen with what looks like a blue loading bar at the top, but it's doing nothing. I tried this with Account Payable, Accounts Receivable, and a Journal Entry. To troubleshoot, I signed out and signed back in. I also restarted my computer and nothing has helped. I also tried to get around the blank white screen by sending the report to PDF and Excel, but neither application opens, I just get error messages. Thank you.

Answers

  • DeeAnna Hall
    DeeAnna Hall
    Eighth Anniversary Kudos 1 Facilitator 1 Boomerang (2021)

    Yes, mine are doing the same and Blackbaud is not responding to the chat I have opened either.

  • Kristi McMahan
    Kristi McMahan
    Kudos 1 Facilitator 1 Participant First Anniversary

    Yes, we are having this same issue this morning.

  • Christopher Hafer
    Christopher Hafer
    Kudos 2 Second Anniversary Name Dropper Facilitator 1

    They broke subledger validation with their update yesterday it seems.

  • Monica Schuck
    Monica Schuck
    Fourth Anniversary Facilitator 1

    We are having the same issue.

  • Melinda Wakefield
    Melinda Wakefield
    Facilitator 1

    I'm having the same issue.. Has anyone in Blackbaud given a resolution to try yet?

  • Jyl Zubiate
    Jyl Zubiate
    Facilitator 1 First Anniversary

    Following. Having the same issue. Also get a weird error message when I try to post.

  • Kim Denes
    Kim Denes
    Third Anniversary Facilitator 1

    YES! Anyone been able to get anyone at Blackbaud to respond?

  • Mary Libbesmeier
    Mary Libbesmeier
    Third Anniversary Name Dropper Facilitator 1

    I am having the same issue this morning. Blank screen when I try to validate.

  • Jenny O'Neill
    Jenny O'Neill
    Fourth Anniversary Facilitator 1 Participant

    I can't generate reports, either…

  • Susan Dearborn
    Susan Dearborn
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    Same issue regarding validation of subledgers.

  • Susan Bednarek
    Susan Bednarek
    Kudos 1 First Anniversary Name Dropper Facilitator 1

    Thank you to everyone who responded. I'm frustrated it's happening, but glad I'm not the only one! I was also going to start a customer support chat with Blackbaud when I saw an "Active Issue Alert" on the Support page.

    "Engineers have identified the issue and are working on a fix. We anticipate the fix to be deployed within the next few hours. Please continue to reference this page for updates.Posted 45 minutes ago. Oct 29, 2025 - 10:25 EDT"

    It doesn't detail the specific problem, but I'm hoping the validation issue will be resolved today.

  • Melissa Rauch
    Melissa Rauch
    Sixth Anniversary Kudos 1 Participant Facilitator 1

    Just posted and the report didn't generate (although I got the green box stating it did). When I tried to download, it is just errors in all formats. How do we complete month/quarter/fiscal year end without getting our journal entry reports? And all the daily activity? Isn't testing and talking to users part of the development and upgrading process? Do better Blackbaud.

  • Rex Smetzer
    Rex Smetzer
    Facilitator 1

    I just received an email from Blackbaud stating that everything is up & running, but I still can not Post transactions. Is this the case for everyone else?

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