New Portal: Request Amount Error

Skyler Valle

Hi there!

Is anyone having some issues with the new grantee portal? An applicant reached out to me with screenshots to show that they will input one number for the request amount on a stage 1 application form, then after they hit submit, Blackbaud will add or subtract a decimal point (they input $50,000, Blackbaud submitted $5,000 and then $500,000).

Crystal Bruce

Hi @Skyler Valle I can check with my team on this. I also recommend reaching out to Blackbaud support with this so they can gather details and investigate further. Thanks!

Crystal Bruce

Hi @Skyler Valle my team says this is something they are looking into. Were you able to open a Blackbaud support ticket to provide further details? Thanks!

Skyler Valle

Hi @Crystal Bruce. Yes, I opened a support case on July 7, 2026 and have been sure to include screenshots and details.

Crystal Bruce

That's so helpful @Skyler Valle ! I'll look up the case and keep track of the progress. Thanks for posting!

Monica Jordan

 @Skyler Valle has this been resolved? I have just opened a cycle so hope it's solved!

Skyler Valle

Hi @Monica Jordan it seems to be a bug that Blackbaud is still working on.