Accounts Not Displayed in Journal Entry Batch View

Account numbers are not displaying in views of journal entry batches but do display in edit mode of the batch.

Refreshing the screen does not help. Exiting and re-entering the batch does not help.

The accounts might show up eventually in an unpredictable manner.

Anyone else having this problem? I suspect an NXT update or battling updates among BB, MS, and/or Dell.

Answers

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Just looked in my FENXT Database, and I can see account numbers. Is this happening to all users for your database?

  • My accountant first saw it happen on July 16 with another batch. I just asked her to check the batch that I was viewing this morning. The account numbers displayed for her.

    I also found that displaying a batch in Edit mode displays all the accounts even while they don't display in View mode.

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