Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
What is the best way to access case central? I am getting a blank screen
Hello! My organization has been managing POs on a private software for 20 years now, but we are discontinuing it in 2027. Our private software has been managing POs, checks, credit cards, and student charges (inputting manually unfortunately). The private software is outdated and the transition is long-overdue. We are…
All, I'm extremely frustrated with the customer service, and apparently I no longer have a customer service manager that I can readily reach out to. Admittedly, I only reach out when there's a fire. Anyway, do any of you have a reliable contact, preferably state-side - if they even have anyone state-side anymore? This is…
Hello Blackbaud Community, I'm a UX researcher at Blackbaud. We're looking to speak with people who handle organization-level tasks for their Blackbaud account, such as managing subscriptions and renewals, paying invoices, or managing who has access, to share feedback on early designs. This includes people who work in a…
Hi. For September, when I tried to post my accounts payable subledger, I got "failed to validate" for two credit card payments. When I look at the invoices, the distributions are correct. The problem is that I already reconciled my September bank statement, so I can't go in and delete the payment and invoice and try to see…
I am looking to hire a financial edge NXT consultant. Can anyone recommend someone who does outstanding work?
Some odd bugs with reports since yesterday. When I go to edit columns it shows a bunch of "fiscal date range not defined" . The "category" on each column now has an "undefined" item. Once I delete the "category" and readd it as say "revenue" for instance, the fiscal year error goes away. BUT then the report does not work…
FENXT removed clients from the database view. We still used database view to change and create recurring AR invoices for clients. In order to stop a recurring AR invoice in FENXT you must generate one additional invoice past the month you're trying to stop. This means you need generate an invoice that you don't want, and…
We first noticed that our reports were stuck in the queue and not moving. This started at 10 AM on 10/21/26. As of 9 AM 10/22/26, this has not been fixed. The reports that were stuck in the queue are either still stuck or "Process was stopped because the host server became unavailable.". There are also random "Unknown…
My experience with going through the chat for customer support has been terrible. Most agents don't know what they are talking about. They keep saying they "need to investigate my problem" and want to get off the chat and then follow up over email which takes weeks of reexplaining my issue to get any movement in the right…
It looks like you're new here. Sign in or register to get started.
