Best Of
Re: global change in general ledger in NXT
When I read the below Knowledgebase article I get the idea that global change will not be available in FENXT in the same form it was in database view. To obtain the same result in web view you will need to do a global change using an export and then an import update.
- Knowledgebase Article 204177
The following list of capabilities in database view are currently deferred and out of scope for completion of Total Web Solution delivery. See detail below on these items and the modern way in webview to achieve the same end goals or detail on why it is deferred functionality.
Tip: You still have the opportunity to vote/submit these items to the IdeaBank to request they be integrated into webview. Based on demand, our strategy around these features could shift.
Answer:
Shared Components
- Global Change
- As import functionality is now available for web view, we plan to utilize the 'update existing records' functionality to meet your global change use cases.
Re: Sharing SKY Bridge - an Airbyte Connector for NXT
Here's what a run of these 2 actions looks like:
Re: Sharing SKY Bridge - an Airbyte Connector for NXT
most API calls have limit=5000, the only one I'm aware of that is more is Event List where the limit is 10K, that's what I always use, the max limit.
In power automate, the way I handle next link is:
From: split(last(split(variables('Next Link'), '?')), '&')
Map: split(last(split(variables('Next Link'), '?')), '&') and last(split(item(), '='))
then my HTTP call:
Relative path: first(split(replace(variables('Next Link'), 'https://api.sky.blackbaud.com', ''), '?'))
Query parameters: json(replace(join(body('Select_Query_Parameter'), ','), '},{', ','))
Re: PowerBI Gateway - RENXT
I gave some details on my reply to Allan's post, you can read it there:
Re: Blackaud support
I could not agree with this more. Previously the support providers understood the system and could usually help resolve things. In recent months I don't think I've had a single case answered. It is assumed we haven't even looked at the KB (of course I have, otherwise I wouldn't be contacting support!!).
I don't actually see the point of the Virtual Assistant, as it only links to KB articles - I can just search in the KB for those…. If I'm raising a case, it's because its not explained / covered in a KB article!!
Raising a case now takes far more time (having to re-send multiple screenshots as 'evidence' and re-trying everything you've already tried multiple times because a support agent doesn't seem to trust that you've already tried it) for very little chance of it being resolved. Maybe this is what Blackbaud wants, to put people off contacting Support so that they can cut their budgets in this area. They will definitely lose clients this way compared to the fab support experience with other CRMs!
Also, echo-ing a previous comment… The most common "solution" to a problem is to "add it to the Ideas Bank". This is NOT a solution and should not be marked as a solved case. It is not solved at all!
Contra Asset appearing incorrectly on Balance sheet
I'm having an issue with a contra asset showing as a positive on our balance sheet. When we created our accumulated depreciation account, it was marked correctly as a contra. I just revisited it, and it is still marked as such. Assets are also defined by range that includes the account code for the contra account. When I run the GL detail for that contra account, it shows the balance as a normal credit balance (correct). However, when we run our balance sheet it is showing as a debit balance.
Is this an error in the chart organizer/template being used for the Balance Sheet? We had no errors when we created the template. How can I fix this?
Re: Blackaud support
I am having the same experiences as described by others. The assumption is that I haven't looked around on my own and tried various remedies for problems. That is super frustrating.
My latest problem has to do with credit card updater not working properly, but the answer to my inquiry was all about how I have to reach out to the donor because the updated did not do what it purports to do.
What I really need to know is, if I cannot rely on BB to update information in my database, then what do I need to do to 1) bring this to Blackbaud's attention to get the issue corrected? and 2) stay current so that people that are showing up as paying by credit card in my batch are not actually then sliding off our radar?
This is a lot to track when a tool is supposed to be doing it.
Re: Blackaud support
Oh for sure. I asked the chat a basic question that the person had "to elevate me to the next level." Our Dean ended up helping me figure it out. When I updated the chat that the issue was resolved and telling them they could close the ticket, they apologized for not really knowing how to help me.
