Best Of
Re: Sharing my Power Automate flow: Get multiple query results with Query connector and SharePoint list
Nice! Look forward to trying it out.
Re: Proper Case in Power Automate
Click on the red circle. So instead of having a "left" and a "right" input box, you only have one input box, and then put the formula there
Re: Buffering has gotten really BAD
I experienced this yesterday while training a newly migrated organization. A couple of users who have RE experience and were in the system before the others commented on how much slower it is than database view as well as the product they migrated from. Not a great look for a new product!
Re: Buffering has gotten really BAD
Yes, it has been really bad this week. Lots of "oops something went wrong" and "unknown error" when saving invoices or updating vendor records.
PowerUp Challenge: First Standard Reports Task
Over the past few months, we’ve added reports like the Constituent Giving History Report, Top Donors Report, LYBUNT Report, Comparative Report, Adjusted Gift Report, SYBUNT Report, Fund Performance Analysis Report, and Consecutive Years Report. Run one of the newly added Standard Reports and share how you plan to use the data to shape and drive the goals for your year-end campaign.
Re: New Google Classroom Integration??
Yes
Google Workspace for Education Plus or Teaching and Learning Upgrade license for teachers
Re: Blackaud support
I agree 100% with the frustrations from previous posts. I have had an issue that was "escalated" about 5x at this point, no resolution in sight, I am not even sure that person understood the problem the first time so I am not waiting around for them to figure anything out. It used to be that I actually KNEW chat support people by name and would be so happy if I happened to get "Jared" or "Bryan"… nowadays, it is obviously canned responses, delayed responses, links to articles that I already scoured, and ultimately no solution, not to mention the slow response even in chat mode. Please consider how this affects all of us trying to do our jobs and improve the chat support function!!
Re: Blackaud support
Now, when I call I literally tell them what to do (based on my own knowledgebase research) and they follow the steps without any knowledge of the system/product.
This has been the worst part for me.
And the answers just pointing me to KB articles are bad enough on their own, but it's 2x worse because the AI bot already does that! And why does it do that? To redirect us away from live agents, for issues that we can't figure out via the KB (not that it actually helps - if I'm going to support, I've already looked through the KB!).
I also usually have to repeat myself several times. I can tell they're following a script (I've seen the same wording verbatim in multiple chats) just asking the same questions I've already answered when I described the issue,
At this point, I'm only opening chats as a way to get a follow-up answer later - I know I'm not gonna get resolution from the chat itself.
Re: BBGM /Your Cause: Application access when updating forms
Discussion moved to Blackbaud Grantmaking forums. Thanks!