Best Of
Re: New Google Classroom Integration??
And they were, indeed, out yesterday. The Google integration should list Blackbaud as a supported SIS for all schools by the EoD today.
Re: Blackaud support
Just chiming back in on this. I just opened a case on a high-level technical issue. The first email reply: asking met to repeat ALL of the details I explicitly included when opening the case, including screen shots.
The second reply: directing me to a KB that is not applicable and covers an entirely different situation. We are now on hour 3 of a student unable to log into BEM and we are still wading through non-applicable KBs (which I already ruled out on my own before opening the ticket).
This is such a tremendous waste of time, energy and resources. Given the opportunity I would gladly wait on hold for an hour knowing I would reach someone like John in Scotland who would actually solve the login issue (or rapidly diagnose as something he couldn't solve and properly escalate) instead of this frustrating, pointless back and forth. I know this student is going to be without her LMS for days now while the agent determines they don't know what to do - this is no way to function.
Re: Collection Tins
Hi Lou,
The system I've most often used is pretty similar to yours. Either using a record like the one you mention, or a generic Anonymous Gifts record, and recording the gifts there. We would also use a dedicated appeal for the overall drop boxes/tins to track this for reporting, with packages for track specific tins. I'm looking forward to seeing what other ways folks have used as well!
A
Re: Never been to Philly before. What is the one thing I must do while attending bbcon2025?
Thanks Amy! I plan on scheduling time to explore.
Re: Never been to Philly before. What is the one thing I must do while attending bbcon2025?
I 100% agree with what Bill said. I try to come in a day early and leave a day late so I'm not as rushed but I'm STILL completely exhausted and not up for sightseeing. But the good news is we're downtown so if you do have a bit of free time you'll have a ton of great local food options.
Amy Dana