Is there a limit to how far past a program date we can sell tickets online? I thought as long as the online on-sale period was extended out a web link should be available? I'm trying to provide a web link for a program that occurred a little less than a month ago. I've extended the Online on-sale period for 43,800 minutes…
Does anyone mind sharing tips for effective tracking of steps and interactions of constituents in a Prospect Plan (to see the entire portfolio of constituents and their most recent step and pending future steps)? Does anyone use external Report Writers that work with Altru to add more robust reporting needs?
Right now my museum is set up to print the merchant copy and customer copy at the admissions desk. We are trying to get away from the merchant copy. The customer's printed receipt acts as their ticket (and will also be useful if they need a refund/apply their order to membership). Has any organizations successfully moved…
Hello! We are trying to do a membership drive for the holidays. The idea is a member purchases a membership and then can get a gift one for someone else at half price. I am trying to figure out the best way to do this and thought I would see if anyone else has tried to do this and what option they came up with. Thanks!
Is there a way to set up preregistered programs where the constituent records automatically get lumped as a household if entered together? I'm trying to clean up our database and am seeing a lot of 70+% matches where this is the issue.
We are in the last stages of implementing a kit check out system for our members. Is there a way in Altru or BBMS to place authorization holds on a card or store card information to charge for damage or kits not returned?
Considering how we could sell a short term membership extension of 1 month and 3 months but not create a brand new level with our current program.
I recently became the Altru Coordinator for my museum. I've noticed some people are checking in groups, which changes their status to “complete GL distrubtion” and some are marking them finalized, but not checking them in. From trainings, it seemed like checking groups in was the final step and eventually all reservations…
Hello everyone, I want to change the next installment date on a monthly pledge so when we add a credit card it will not back charge past due installments. I am receiving this error: “Data could not be saved. Payments cannot be removed from locked deposits” The constituent lost the original credit card. Any ideas would be…
Can anyone verify that when I delete locations in events to consolidate our list (we have a ton of duplicates with name variations), the data for the past events that were associated with those locations doesn't get impacted? I'm trying to clean up our database and want to be sure before I start changing things and want to…
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