We are unable to delete any constituent, even ones that were created just to test. We get the popup asking if we are sure we want to delete it, then we get the message “An error occurred while performing a record operation.”
New to the backend side of Altru- Is there a way to find a master list of the program categories we have for our organization? And where can I go to remove or rename them?
Hello! I am looking for a way to search our past records based on donations above a certain number. I have used the pledge status and analysis page but was wondering if there was another way?
Hi – My organization is looking for a way to track what swag/merch we have distributed to which constituent so we can make sure not to send them the same shirt/hat/pin over time. Does anyone know how I might do this? Additionally, it would be helpful to know how to pull up a list of disparate names to apply that data to.…
I'm wondering if there is a way to make tickets inactive? In most cases, we allow people who don't use tickets on their selected day to reschedule at a later date (we typically say they have one year from the date of purchase). However, sometimes we don't allow this (rude to staff, etc) or we have someone who did a…
Hello! I'm relatively new to Altru. Looking for how to add open graph metatags to our event registration pages. Here is an example of a page. That way if the page URL itself is shared on Facebook, it loads a thumbnail image, title, and description that we specify in code. Looking to add og:title, og:description, and…
My state (Virginia) periodically has a Sales Tax Holiday in which sales tax collection is temporarily suspended on certain items. Typically, we receive very little advance notice (48 hours). I have not been able to find a strategy that will allow me to turn sales tax on / off for only certain items. For example, I would…
Hello, We are new to Altru and would like to start a monthly giving program, 3 choices actually, where supporters can make a difference by choosing an amount to give monthly that will provide food/enrichment for one of our live birds of prey or mammals or choosing to support something along our conservation or education…
I need to be able to build a query that shows when the data entry on a gift was done even if the ‘transaction date’ field was back dated. For context, we are debating using the trans date field to record either the postmark date or the received date - in either case, most gifts will end up backdated. I need to run a report…
Our property seems to have a huge wealth of naming opportunities, and a specific room in one of our buildings is now named. I've added the room within the location configurator, but I cannot seem to “choose” it when creating a new event or editing an existing one? Specifically, I don't see a “room field”. I consulted this…
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