Altru Lost CC, Payments cannot be removed from locked deposits.

Rodrigo Seclen

Hello everyone,

I want to change the next installment date on a monthly pledge so when we add a credit card it will not back charge past due installments. I am receiving this error: “Data could not be saved. Payments cannot be removed from locked deposits” The constituent lost the original credit card.

Any ideas would be greatly appreciated.

Rosita Bradham

@Rodrigo Seclen
Hi! Please create a case with Customer Support.

Rodrigo Seclen

@Rosita Bradham This has been done, not a resolution in months. Thanks

Rosita Bradham

@Rodrigo Seclen
Hello! I contacted your CSM @Jessica Pierce and she mentioned she has a meeting scheduled with you this week. Please discuss this with her for assistance.