New to Altru and could use some guidance… Finance asked about a gift made through an online form. It (the form/donation) appears to be linked to our GenOps designation, which generally speaking, would be ok for most donations. In the form comments field, however, the donor requests that his donation be applied to an…
Just a few weeks into my new position and new to Altru! I am hoping to get some guidance for building out a program/event and creating a web form for registrations. I copied an existing structure (a program in Altru where each new "event" was copied and altered as needed) as a starting point and made changes to the ticket…
I know how to pull them into the report. But I get an error message that says “A selection can only be created for a query containing an aggregate when the query's primary key field is included in the output.” Has anyone else run into this issue and found the solution?
Hello friends, I am wondering if anyone can guide me on how to set an automatic price adjustment. For example, an event is $10 to buy a ticket online, how would I change the price to be $15 at 11:59pm the day before. We want to increase the price automatically, the day of the event. I hope that makes sense. How would I go…
Hello folks, I'm wondering if anyone has found a way to delete multiple program events at once- the only way I've been able to do it thus far is going through one-by-one.
Hello, I am having consistent issues with having to reauthenticate my odata queries on Excel. I have been using my login info for the “Basic” login option, but I was wondering if there is an API key available, so I can authenticate through that. Thanks in advance for your help.
Hi! I am trying to create a “required purchase” discount code. When I apply it to my cart it gives me this error message: "Data could not be saved. The "With required purchase" discount cannot be applied if there are more than 5 types of tickets in the cart. Please remove some items to apply the discount." There are not…
We only began using the Altru Membership renewal process this year and I made a lot of “test” attempts before I got all the mailing/email components correct. Now there are so many letters/processes/queries associated with my various tests and it's making it hard to keep track of which ones are correct/relevant to my future…
Hello all ? Could anyone share their criteria for who they add to RE? My initial thoughts are: ADD TO RE IF * They donate directly or buy event tickets directly * They raise funds or volunteer for us IF we have a full name and valid contact details * They are staff at our org * They are on one of our committees * They…
Just connected the Blackbaud for Outlook functionality and have the proper connections in our Microsoft Outlook for Mac so that I can see the pop out panel on the side for the constituent. While that part is handy, it is not working to record an action or to copy the contents of the email that is sent. I can get it to…
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